Hilton Houston Galleria Area

The staff of lobby is very nice

The lady at the counter DID NOT honor at all the Booked.net reservation price. She was asked to honor it at the check-in as well as at the check-out (by coincidence she was working both times), so I had to pay the rate that she had for that night. Later on I had to contact Booked.net to notify of this bad incident. Booked.net contacted the hotel and the difference was reimbursed.

Breakfast buffet AC unit wouldn't turn off

Bar

Didnt change sheets r pillow cases

Water pressure while showering and got plenty of towels.

Front entrance is very dirty. Our room smelled like mildew and it was not cool. Actually AC was turned off and the room was sitting at 82 degrees. Finally got maintenace up to the room and come to find out thermostat dont work, have to use wall unit. We left at 2pm so room could cool down and it went from 82 degrees to 75 in 7 hours. Also, no comforters on beds, just white sheets. Be careful what you agree to, we should of got free breakfast for 4 since thats how many were in my grp and come to find out, my stay only paid for 2 and needed to pay for the other 2. After a long day of driving, i just didnt have it in me to put up an arguement. I just wanted to rest and sleep. Stay away.

Awesome breakfast buffet and friendly staff.

Pillows to soft.

Booked room with 2 queen beds. Was told when I got there none available. I was told we would be upgraded to king suite that was like a small apartment. It was nothing more than a room with a king bed.

I loved my stay for the price was excellent!!

Lucy restaraunt next door is excellent.

Be careful of highway noise

Easy access from freeway, friendly staff, clean rooms, everything worked very well. Appreciated the free Wi-Fi, except that I had to re-apply each morning.

Full breakfast buffet was over priced, so I just used the fruit and oatmeal portion ($10) but service was good.

Rooms are spacious. Bathroom top notch. Free parking. Friendly staff.

Bar is too small. Restaurant shuts early and limited menu. No breakfast included in the price. Too far from city centre. Traffic is horrible during rush hour is you coming from city.

The room was large and the beds were comfortable. The room was clean and the bar/restaurant served good food.

The pool water was 'ice' cold and the temperature had been in the high 80's for days - so not sure why it was so cold. The location of the hotel is not in the best area. Not much nearby to do or see.

The hotel was accessible to the highway , wi-fi was easily accessed, noise levels on the floor was low, room was clean and parking was good.

The shower for a tall guy like myself was a little small.

Cable service was intermittent throughout the night. Also a.c. was set to 65 but still managed to wake up sweating.